Return Conditions

If you change your mind on an item purchased online, you may return it for an exchange or refund, providing that goods are returned within a timely manner and meet the below conditions.

To return/exchange an item, please check that:

• Goods are in saleable condition
• Goods are unworn and unused with original tags attached and/or sealed packaging
• Goods are not subject to the exclusions list
• You have retained a copy of your Tax Invoice

Please note that the above change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

In-Store Returns

FREE In-Store returns at any Myer location. Simply ensure your goods match the above return conditions and present a copy of your Tax Invoice.

Please note that your Tax Invoice must be presented in order to obtain a refund.

By Mail by ParcelPoint

We have partnered with ParcelPoint to make it effortless to return your goods when it suits you for a national flat rate of $6.95.

Choose from more than 1,300 drop-off locations such as your local pharmacy, convenience store or petrol station. ParcelPoint locations are open 7 days a week and late, without the queues, for a more convenient return experience.

Simply follow the below steps to lodge a return:

  1. Visit
  2. Follow the online steps to print our your return label and attach this to your parcel

  3. Drop off your return at your selected ParcelPoint location and ParcelPoint will SMS and email you confirming they have received your goods

  4. Once we’ve received and processed your return, we will email you to confirm that this has been completed. Your refund will be available in your account within 3- 5 business days.

Please note returns can take up to 5 days to reach us. This may vary for regional or remote locations.