'Huon' Lace Up
Our No Regrets Returns Policy is all about making it easier for you to experiment and try something different, so we've made the process of returning anything that's 'not quite right' as easy as possible.
You can choose to return or exchange your item either in one of our 60+ store locations, or by returning it to us by mail.
With Proof Of Purchase
If you are able to provide satisfactory proof of purchase, Myer may offer you a repair, exchange or refund on most merchandise. Refunds will be given using your original payment method.
If you have simply changed your mind, Myer may offer you a refund or exchange provided that the product is in as new condition and the refund or exchange is sought within a reasonable period of time.
If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repairer.
Without Proof Of Purchase
If you are unable to provide satisfactory proof of purchase, Myer may, at its discretion, provide you with a repair or exchange to the current value of the goods on most merchandise.
Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver’s licence or passport.
Please note that Myer has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:
- Custom made, monogrammed, personalised, and altered products
- Delivered large electrical, Big & Bulky items, Furniture or Mattresses (refer to Customer Order Form for further conditions)
- Gift Cards or vouchers, iTunes music cards and third party gift and recharge cards
- Pierced jewellery
- Perishable goods such as flowers or food